THIRD PARTIES Romancart – All of your order information except for payment details (name, address, email address, phone number, and order details) are stored in a secure database. Office staff at 4Candles have access to this information to complete your order. Sagepay – If you choose to pay for your order via Sagepay they will collect your details and payment information. We do not have access to your payment information. PayPal – If you choose to pay for your order via PayPal they will collect your details and payment information. We do not have access to your payment information. DPD – Your address and contact details are given to DPD so they can make the delivery of your order. Parcelforce – Your address and contact details are given to Parcelforce so they can make the delivery of your order. Royal Mail – Your address and contact details are given to Royal Mail so they can make the delivery of your order. Additionally, we may be required to disclose information about you if required to do so by law such as a law enforcement authority or other government officials.
STORING YOUR PERSONAL INFORMATION All information regarding your orders (we do not have any payment card details) is stored securely by us. It is automatically deleted after 3 years. All information stored by the third parties is not for use in a manner that affects you in any way; they will not give any other organisation access to the personal data; it will be stored securely; and they commit to permanent deletion of the information if, or when, this becomes possible.
ACCESS TO YOUR PERSONAL INFORMATION You are entitled to view, amend, or delete the personal information that we hold. Use our contact form with your request to be contacted by our data protection officer.
At 4Candles (Gentil Sayre Limited) we take security very seriosly and make shopping online safe in our web store. your browser will go into secure mode as soon as you access our website pages. Before you enter any personal or payment details, you can check that you are shopping in a secure enviroment by looking for a locked padlock by the URL.
Payments made by card go through a secure 3rd party processor Sagepay.
Payments using a Paypal account go through the secure Paypal gateway.
Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our payment gateway sites, so your card details cannot be viewed by anyone else using the internet.Orders are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check.No credit or debit card details are stored once your order has been processed. This is why you can save your favourite delivery address but need to enter your card details each time you order.We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited.Most modern web browsers, support 'secure mode' and standard security protocols.Online security is constantly evolving so, if you are using older versions browsers we recommend you update your browser to a later version in order to take full advantage of the improved security features.