WHO WE ARE
TYPES OF DATA WE COLLECT
GOOGLE ANALYTICS - When someone visits www.4candles.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
MAILING LISTS – We do not have a mailing list and we do not send out marketing emails to customers. The only emails you will receive from us are your confirmation of order or emails regarding the processing or delivery of your order. Other emails you will receive are related to your order and will come from PayPal or Sagepay to give details of your payment. Also DPD, Parcelforce, or Royal Mail will send an email to give information regarding the delivery of your order.
Romancart – All of your order information except for payment details (name, address, email address, phone number, and order details) are stored in a secure database. Office staff at 4Candles have access to this information to complete your order.
Sagepay – If you choose to pay for your order via Sagepay they will collect your details and payment information. We do not have access to your payment information.
PayPal – If you choose to pay for your order via PayPal they will collect your details and payment information. We do not have access to your payment information.
DPD – Your address and contact details are given to DPD so they can make the delivery of your order.
DHL – Your address and contact details are given to DHL so they can make the delivery of your order.
UPS – Your address and contact details are given to UPS so they can make the delivery of your order.
Parcelforce – Your address and contact details are given to Parcelforce so they can make the delivery of your order.
Royal Mail – Your address and contact details are given to Royal Mail so they can make the delivery of your order.
Feefo - Your name, email address, and order reference are given to Feefo who will contact you for feedback regarding our service and products. You can opt out of this on receiving the first email
Additionally, we may be required to disclose information about you if required to do so by law such as a law enforcement authority or other government officials.
STORING YOUR PERSONAL INFORMATION
All information regarding your orders (we do not have any payment card details) is stored securely by us. It is automatically deleted after 3 years.
All information stored by the third parties is not for use in a manner that affects you in any way; they will not give any other organisation access to the personal data; it will be stored securely; and they commit to permanent deletion of the information if, or when, this becomes possible.
ACCESS TO YOUR PERSONAL INFORMATION
You are entitled to view, amend, or delete the personal information that we hold. Use our contact form with your request to be contacted by our data protection officer.
CHANGES TO THIS PRIVACY NOTICE
At 4Candles (Gentil Sayre Limited) we take security very seriosly and make shopping online safe in our web store. your browser will go into secure mode as soon as you access our website pages. Before you enter any personal or payment details, you can check that you are shopping in a secure enviroment by looking for a locked padlock by the URL.
Payments made by card go through a secure 3rd party processor Sagepay.
Payments using a Paypal account go through the secure Paypal gateway.
Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our payment gateway sites, so your card details cannot be viewed by anyone else using the internet.
Orders are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check.
No credit or debit card details are stored once your order has been processed. This is why you can save your favourite delivery address but need to enter your card details each time you order.
We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited.
Most modern web browsers, support 'secure mode' and standard security protocols.
Online security is constantly evolving so, if you are using older versions browsers we recommend you update your browser to a later version in order to take full advantage of the improved security features.