Privacy / Security

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Privacy Policy


The 4Candles UK website does not use cookies, the Romancart shopping basket site does use cookies so it can recognise your computer as you fill your order. No information is taken from your PC.

4Candles UK (Gentil Sayre Limited) are totally committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the SafeBuy Code of Practice.

We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfilment of your order. We do not send random marketing emails to personal email addresses (spam).

The information we hold may include: Your name, Address, Phone number, Email address, Other information necessary for processing your order.

This data will be held in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first. We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this for a small fee. We will delete information or correct any inaccuracies at no charge as soon as you make the request. Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so.

You will only receive emails from 4Candles UK in the following circumstances...
*When you place an order you will receive a personal confirmation from us setting out the details of your order. you may also receive additional emails to inform you of the progress of your order until it is despatched.
*If you have shared your email address with us by signing up for the newsletter to receive notification of updates to the website and product range. Newsletters are rarely sent out and will never be more than one a month. If you do not want to receive a newsletter check the box at checkout OR click the unsubscribe link at the bottom of a newsletter.

Security


At 4Candles (Gentil Sayre Limited) we take security very seriosly and make shopping online safe in our web store. your browser will go into secure mode as soon as you access the 'checkout' or 'login' pages, i.e. before you enter any personal or payment details. You can check that you are shopping in a secure enviroment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen.

Payments made by card go through a secure 3rd party processor Sagepay.

Payments using a Paypal account go through the secure Paypal gateway.

Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our payment gateway sites, so your card details cannot be viewed by anyone else using the internet.

Orders are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check.

No credit or debit card details are stored once your order has been processed. This is why you can save your favourite delivery address but need to enter your card details each time you order.

We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited.

Most modern web browsers, support 'secure mode' and standard security protocols.

Online security is constantly evolving so, if you are using older versions browsers we recommend you update your browser to a later version in order to take full advantage of the improved security features.